Refund Policy

When we refund or recreate the report

The report was not delivered or generation failed, and we could not fix it within 48 hours.

You were charged twice for the same order.

The report has a serious technical defect (for example, wrong language or empty chapters).

Wrong birth data

If you entered a wrong date, time or city, write to us within 14 days and we will recreate the report once for free with the correct data.

Other cases

Because the content is delivered immediately and the right of withdrawal ends when delivery starts (see the Terms), we do not refund a correctly delivered report just because of a change of mind. In special situations write to us — we review every request individually.

How to request

Write to [email protected] with the email used at checkout and the approximate date of the order. We reply within 2 business days. Refunds are made by the payment provider to the original payment method and usually arrive within 5–10 days.

Your statutory rights

This policy does not limit your statutory consumer rights.